Dementia Advice, Support and Counselling

The Dementia Advice team offer a range of support options including a drop-in service, private appointments, counselling and support groups.
Our Dementia Advisors are trained, experienced professionals and are knowledgeable about all aspects of dementia including the types and symptoms, health services in Jersey, Social Security benefits, the Long Term Care Scheme, Powers of Attorney, capacity and much more. The Dementia Advisors can provide you with useful information, help you understand the condition better and offer suggestions for how to support or care for someone with dementia. We can also signpost you to other sources of help or support.
The Duty Dementia Advisor will usually be available for a brief chat in our offices, can arrange to see you privately, and will welcome you to our support groups.

Drop-in Service

Our Dementia Advisors are usually able to see people for a brief chat without an appointment at our offices in Hilgrove Street, St Helier during office opening hours which are 10.00 – 14.00 Monday to Friday. However, as they may be detained in meetings with other people it might be necessary for you to make an appointment for another time. A member of our team will always be available during these times to provide information leaflets on most subjects related to dementia and about the services we provide.
Our drop-in service is available for both people with dementia and their family and friends. To book please email or Tel: 01534 723519

Private Appointments

Sometimes it is a bit easier to talk privately and at greater length, so our Dementia Advisors are happy to arrange private meetings with you to talk through any difficulties you may be experiencing. This may be for yourself if you have dementia, or if you are supporting or caring for someone else with dementia. You can attend these meetings by yourself, or with another person if this would be helpful for you.
These meetings can be arranged at our offices or online via Zoom. There is no charge for this service. To book please email or Tel: 01534 723519


We also provide a confidential counselling service which gives you the opportunity to talk with a trained professional who is there to listen and support you through difficult times, to help bring about effective changes and enhanced wellbeing.
You can see a counsellor for just one session, or an agreed number of sessions, which usually last about an hour and you can come by yourself, or couples and families can attend together.
In counselling a person is always in control of what they talk about and will never be asked to talk about things they do not want to discuss. It is often about making some changes or moving forward, with the counsellor helping you find new ways to feel stronger for the future. It is also sometimes about paying attention to what has happened in the past.
This service is available for people with dementia and the family or friends supporting or caring for someone with dementia. There is no charge for this service. To book please email or Tel: 01534 723519

Support Groups

Because we know that some of the most valuable support we receive in life comes from others who have experienced life events similar to our own, Dementia Jersey offers different opportunities for people to meet for mutual support and encouragement and to share knowledge and experiences.
We have a choice of on-line Zoom, and in-person support groups available throughout each month. These are at various times and in different locations including daytime and evening meetings at comfortable locations including the Radisson hotel in town, Cooper’s coffee shop at Castle Quay, and the Green Goose café at Beaumont.
These are free, friendly, supportive groups, open to anyone supporting or caring for a relative or friend with dementia. They are informal opportunities to meet others over a cup of good coffee.
Our Dementia Advisor team attend these meetings and will be happy to chat with you too.
To arrange an appointment to speak with a Dementia Advisor privately or to discuss if counselling might be right for you, please call and ask to speak to our Duty Dementia Advisor on 723519 or email
For more information about any of our support groups, please call Rachel on 723519 or email

Monthly Carer Support Meeting

Dementia Jersey Monthly Carer Support Meeting
Fourth Wednesday of each month

Date: Fourth Wednesday of each month

Time: 15.00 – 16.30

Venue: Green Goose Cafe, Beaumont

Free | + £2 for Tea/Coffee & Pastry

Please contact Rachel  


Tel: 01534 723519

Technology for Carers Session

Dementia Jersey Technology for Carers Session
Last Thursday of the month

We are delighted to announce that the free ‘Technology for Carers’ Training session with AXL training has now resumed.

Date: Last Thursday of the month

Time: 16.00 – 17.00

Venue: AXL Training Ltd, Hilary House, 19 Hilary Street, St Helier, Jersey, JE2 4SX

Trainer: Steven Emberson

This session will include a short presentation on ‘Staying Safe in the Digital World’.

Please bring your own device or contact Rachel should you need to borrow one.

Booking in advance is required.

Please contact Rachel  


Tel: 01534 723519

Virtual Carers’ Support Meeting

Dementia Jersey Virtual Meeting
First Wednesday of the month

Date: First Wednesday of every month

Time: 10.30 – 12.00

Venue: Online

To include a LEAP discussion (Lived Experience Advisory Panel)

Please contact Rachel  


Tel: 01534 723519


Carers’ Support Meeting with Guest Speaker

Dementia Jersey Carers Support Meeting at Coopers
First Thursday of every month

Date: First Thursday of every month

Time: 19.30 – 21.00

Venue: Coopers Coffee, Castle Quay

Free  | + Cost of refreshments at Coopers

Booking in advance is required.

Please contact Rachel  


Tel: 01534 723519


Carers’ Support Meeting

Dementia Jersey Carers Support Meeting at Raddison
Third Wednesday of every month

Date: Third Wednesday of every month

Time: 11.00 – 13.00

Venue: Radisson Blu Hotel, the Waterfront

Booking in advance is required.

Please contact Rachel  


Tel: 01534 723519

Community Events

Dementia Jersey arrange a number of events during the year, inviting anybody a­ffected by dementia and their families to attend.

Every year we celebrate Dementia Awareness Week in May and World Alzheimer’s month in September.

Should you wish to host your own community fundraising &/or awareness event, please get in touch and we can support you by providing promotional wear and branded products such as collection tins & buckets, feather flags & banners to help promote the charity. 

For further information please contact or call 01534 723519.

Did you know?

Did you know it costs over £350,000 each year to fund the services of the Dementia Jersey, almost all of which is supported by fundraising.

Get information

Find information and advice on the symptoms and diagnosis of dementia and tips for people living with or affected by dementia.

Get Support

Find information on our services including events, activities and counselling for people living with or affected by dementia.

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There are many ways you can help us, including fundraising, corporate support, or volunteering for one of our main activities.

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